Refund policy

PCJJM PTE LTD - signalsinbox.com

1. Return and Refund Policy Overview

At Signals Inbox, we are committed to providing a clear and fair refund policy for our digital subscription service.

Signals Inbox provides access to digital market signals, paid signal pages, market coverage, weekly email recaps, alerts, and related subscription-based content.

Because our service is digital and access may be provided immediately after purchase, refunds are handled differently from physical product returns.

This Return and Refund Policy explains when refunds may be granted, when they are not available, and how to contact us if you have a billing issue.

2. Digital Subscription Service

Signals Inbox does not sell physical goods and does not ship any physical products.

Our paid plans provide digital access to market signals and related content through our website, email communications, account system, and any other digital channels we may use to provide the service.

For this reason, there are no physical returns or product exchanges.

3. Subscription Cancellation

You may cancel your subscription at any time through your account settings, through the payment platform, or by contacting us at team@signalsinbox.com.

Cancellation stops future renewals. Unless otherwise stated in this policy or required by applicable law, cancelling a subscription does not automatically refund payments already made for the current billing period.

After cancellation, you may continue to access the paid features included in your plan until the end of your current paid billing period, unless your account has been terminated for a breach of our Terms of Service.

4. Refund Eligibility

Refunds may be considered in the following situations:

You were charged twice by mistake.
You were charged after properly cancelling your subscription.
You purchased the wrong plan and contacted us quickly before meaningfully using the paid service.
You experienced a technical issue that prevented you from accessing the paid service, and we were unable to resolve it within a reasonable time.
The service you received was materially different from what was described on our website at the time of purchase.
A refund is required by applicable consumer protection law.

5. Non-Refundable Situations

Unless required by law, we generally do not offer refunds in the following situations:

You changed your mind after purchasing a subscription.
You forgot to cancel before your subscription renewed.
You no longer need the service.
You decided that the covered markets are not suitable for your needs.
You disagree with our editorial judgment, signal selection, market interpretation, or analysis style.
You accessed, viewed, downloaded, received, or otherwise used a meaningful amount of paid content.
You expected investment, financial, legal, tax, business, or professional advice, which Signals Inbox does not provide.

6. Annual Plans

Annual plans may be offered at a discounted price compared with monthly billing.

When you purchase an annual plan, you are paying for access for the full annual billing period.

Unless otherwise required by law or expressly approved by us, annual plan payments are not refundable after access to the paid service has been provided.

If you cancel an annual plan, cancellation will stop future renewals, but you will normally keep access until the end of the paid annual period.

7. Monthly Plans

Monthly plans renew automatically unless cancelled before the next billing date.

If you cancel a monthly plan, cancellation will stop future monthly renewals, but the current month is generally not refunded unless one of the refund-eligible situations described above applies.

8. Initiating a Refund Request

To request a refund or report a billing issue, please email us at team@signalsinbox.com.

To help us process your request faster, please include:

The email address used for your Signals Inbox account.
The subscription plan you purchased.
The date of the charge.
A short explanation of the issue.
Any payment receipt, invoice, or transaction reference available to you.

We aim to respond to refund requests within 48 hours.

9. Refund Process

If your refund request is approved, the refund will usually be issued to the same payment method used for the original purchase.
Once approved, we will initiate the refund as soon as reasonably possible.
You may receive an automatic notification by email from us, Shopify, Stripe, PayPal, or another payment provider, depending on how the payment was processed.
The time it takes for the refunded amount to appear in your bank account, card statement, or PayPal account may vary depending on your bank, card issuer, payment provider, and location.

10. Partial Refunds

We may, at our discretion, offer a partial refund, account credit, plan adjustment, or other reasonable solution depending on the situation.

Partial refunds are not guaranteed and will be assessed case by case.

11. Chargebacks

If you believe there is a billing issue, we encourage you to contact us first at team@signalsinbox.com so we can review and resolve the matter quickly.

If a chargeback or payment dispute is opened through your bank, card issuer, PayPal, Stripe, Shopify, or another payment provider, we may suspend access to your account while the dispute is being reviewed.

12. Abuse of the Refund Policy

We reserve the right to refuse refunds, suspend accounts, or terminate access if we believe a user is abusing the refund process, repeatedly purchasing and refunding, sharing paid content, violating our Terms of Service, or using the service in bad faith.

13. Contact Information

If you have any questions or need assistance regarding this Return and Refund Policy, please contact us at team@signalsinbox.com.

14. Policy Changes

We reserve the right to amend, update, or replace this Return and Refund Policy at any time.

Any updates will be posted on our website and will be effective when posted, unless a later effective date is stated.

Last Updated: 2 July 2026